At Hngr, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery application and services.

1. Information We Collect

Personal Information

Name, email address, and phone number
Delivery addresses and location data
Payment information (processed securely by third-party processors)
Profile picture and preferences
Order history and dining preferences

Usage Information

Device information (device type, operating system, unique identifiers)
App usage data and interactions
Location data when using delivery services
Communication records with customer support

2. How We Use Your Information

Process and fulfill food orders and deliveries
Provide customer support and respond to inquiries
Send order updates, notifications, and service communications
Personalize your experience and recommend restaurants
Process payments and manage your rewards points
Improve our services and develop new features
Ensure platform security and prevent fraud
Comply with legal obligations and resolve disputes

3. Information Sharing

We may share your information in the following circumstances:

Restaurant Partners: Order details necessary for food preparation and fulfillment
Delivery Drivers: Contact information and delivery address for order completion
Payment Processors: Payment information for transaction processing
Service Providers: Third-party vendors who assist with our operations
Legal Compliance: When required by law or to protect our rights and users
Business Transfers: In connection with mergers, acquisitions, or asset sales

4. Location Information

We collect location data to:

Show nearby restaurants and estimate delivery times
Enable accurate order delivery
Provide real-time order tracking
Improve our delivery network and services

You can manage location permissions through your device settings, though this may limit some features.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption of sensitive data in transit and at rest
Regular security assessments and updates
Limited access to personal information on a need-to-know basis
Secure payment processing through certified providers
Regular monitoring for unauthorized access or data breaches

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Update or correct inaccurate personal information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Receive your data in a machine-readable format
Opt-out: Unsubscribe from marketing communications
Restriction: Limit how we process your information

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order history may be retained for accounting and customer service purposes. You can request deletion of your account and associated data at any time.

8. Third-Party Services

Our app may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external services. We encourage you to review the privacy policies of any third-party services you access through our platform.

9. Children's Privacy

Hngr is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and app, and may send you a notification if required by law. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@hngr.com

Address: Hngr Inc., Privacy Office

We will respond to your inquiry within a reasonable timeframe.